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Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. The Art of Services Design shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.

Publisher Macmillan Publishers India
Publication Date 01/03/2016
Number of Pages 208
Binding Paper Back
ISBN 9788126560066
Category Non Fiction , Business and Management , Economics

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