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| Sr. No | Post Name | No. of Jobs | Qualification | Other detail |
|---|---|---|---|---|
| 1 | Divisional Head Contact Center | 1 | Male |
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Details of Job Advertisement by Bank of Punjab 07-Sep-2025
This job was posted on 07-Sep-2025 and has a last application date of 16-Sep-2025.
?? Career Opportunity in Banking
The Bank of Punjab (BOP)
?? Website: https://www.rozee.pk/company/the-bank-of-punjab-bop
?? Join One of Pakistan’s Fastest Growing Banks
The Bank of Punjab (BOP), with over 35 years of robust presence, is one of the leading and rapidly expanding banks in Pakistan. With a nationwide network of 900+ real-time online branches and ATMs, BOP is committed to providing premium financial services and advanced digital banking solutions tailored to meet the evolving needs of its customers.
In line with its strategic growth vision, BOP invites experienced, performance-driven, and dedicated professionals to apply for the following senior leadership position:
?? Position Details
| Title | Divisional Head – Contact Center |
|---|---|
| Grade | SVP / EVP (Senior Vice President / Executive Vice President) |
| Location | Lahore |
| Group | Information Technology Group |
?? Job Summary & Key Responsibilities
The Divisional Head – Contact Center will be responsible for leading the overall operations, performance, and growth of the Contact Center, ensuring service excellence and operational efficiency. Key responsibilities include:
Maintaining customer service levels and ensuring Service Quality (SQ) targets are met.
Driving sales targets for the Contact Center and securing management approval for sales and incentive models.
Managing timely processing of all financial and non-financial customer requests via the Contact Center.
Ensuring accuracy and compliance with internal quality standards for all customer interactions.
Overseeing project delivery timelines and ensuring successful implementation of Contact Center initiatives.
Coordinating with vendors (internal & external) for resolution of escalated issues.
Promoting an error-free transactional environment to eliminate regulatory penalties.
Preparing and monitoring the annual budget, ensuring expenses remain within approved limits.
Maintaining audit readiness and ensuring smooth audit clearances.
Enhancing functionality and productivity at the Contact Center/TVR (Telephone Voice Response).
Managing and resolving customer complaints effectively and without incurring penalties.
Implementing new processes to improve operational efficiency and service delivery.
Leading staff retention, team management, hiring, and training programs for Contact Center personnel.
?? Eligibility Criteria
Qualification:
Minimum MBA or equivalent degree from an HEC-recognized local or international university.
Experience:
Minimum 12 years of professional experience in the Banking/Non-Banking sector, with at least 8 years of relevant experience in Contact Center management or similar operations.
Age Limit:
Maximum 55 years as of September 16, 2025.
?? Important Notes
Only shortlisted candidates will be contacted for interviews.
No TA/DA will be provided for appearing in the interview.
The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason.
Equal Opportunity Employer:
Applications from females, transgender persons, persons with disabilities (PWDs), and minority candidates are strongly encouraged.
?? Application Deadline
??? Last Date to Apply:
September 16, 2025
?? Apply Online at:
?? The Bank of Punjab – Careers
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