| Sr. No | Post Name | No. of Jobs | Qualification | Other detail |
|---|---|---|---|---|
| 1 | Customer Facilitation Manager | 5 | Male |
This job was posted on 02-Nov-2025 and has a last application date of 17-Nov-2025.
Applications are invited for positions under the project titled:
“Establishment of Business Development and HR Support Unit, Pakistan Railways”.
Appointments will be made purely on a contract basis under the Project Pay Scale (PPS) system.
1. Customer Facilitation Manager (Female)
Number of Posts: 01
Pay Scale: PPS-06
Place of Posting: Lahore
Age Limit: 22–35 years
Qualification:
Bachelor's or Master’s degree in Marketing, Business Administration, Public Relations, or related discipline
Minimum 16 years of education
Degrees must be recognized by PEC/HEC (as applicable)
Experience & Job Responsibilities:
Minimum 2 years of post-qualification experience in customer service, marketing, or public engagement
Prior experience in field-based roles, especially in public dealing, travel, or service-oriented sectors, will be preferred
Strong interpersonal and verbal communication skills to interact with customers from diverse backgrounds
Pleasant personality with customer-centric attitude and professional appearance
Confident, polite demeanor with problem-solving abilities
Analytical mindset to observe field situations and prepare actionable feedback or reports for management
Proficiency in using computers and mobile applications for passenger services
Team-oriented, proactive, and adaptable in dynamic environments
Contract Terms: Appointments are on a one-year contract, extendable based on performance or until project completion.
Salary: As per Standard Pay Package issued by Finance Division (18th April 2022) and amendments.
Experience Consideration: Only post-qualification experience will be considered.
Foreign Degrees: Equivalency certificate from HEC/PEC is required for foreign degrees.
Age Relaxation: Maximum age includes applicable relaxations.
Government Employees: Must apply through proper channel with departmental NOC.
Forgery Clause: Submission of false or forged documents will lead to disqualification and legal action.
Application Submission: Apply online via National Job Portal within 15 days of advertisement.
Incomplete/Delayed Applications: Applications submitted late or incomplete will not be entertained.
Shortlisting: Only shortlisted candidates will be called for test/interview.
TA/DA: Not admissible for test/interview.
Selection Rights: Pakistan Railways reserves the right to select, reject, or not fill any position without assigning reason.
Contact Information:
Project Director
Establishment of Business Development & HR Support Unit
Pakistan Railways Headquarters, Lahore
Phone: 042-99201758
PID: 1179/25
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