Details of Job Advertisement by Karachi Water and Sewerage Board 19-Nov-2025

This job was posted on 19-Nov-2025 and has a last application date of 02-Dec-2025.

Karachi Water & Sewerage Corporation (KW&SC)

Career Opportunity: Chief Transformation Officer

Karachi, Pakistan’s largest metropolitan and economic center, continues to face considerable challenges in the delivery of water supply and sewerage services. The Karachi Water and Sewerage Corporation (KW&SC) currently provides WASH (Water, Sanitation, and Hygiene) services to nearly 17 million residents, covering approximately 84% of the city’s population. However, these services have been hindered by aging infrastructure, high non-revenue water, intermittent supply, and limited integration of modern technologies. These longstanding issues have negatively impacted service quality, financial sustainability, and consumer satisfaction.

To address these gaps, the Government of Sindh (GoS)—with support from the World Bank and the Asian Infrastructure Investment Bank (AIIB)—has launched the Second Karachi Water and Sewerage Services Improvement Project (KWSSIP-2). The Project Development Objective (PDO) of KWSSIP-2 is:

To provide safely managed water and sanitation services in Karachi and to enhance the financial and operational performance of KW&SC.

Under this initiative, Component 1 – Capacity Building and Reform of KW&SC has been allocated USD 14 million. A major milestone under this component is the signing of a Performance Agreement between KW&SC and the GoS by August 29, 2026, setting clear performance improvement targets. Annual third-party audits will assess compliance, and the results will be made publicly available.

Additionally, KW&SC has adopted its Information Technology Strategy (2025–2028) and digital Master Plan, ensuring end-to-end improvement in service delivery. Multiple institutional studies have emphasized the need for comprehensive reforms to strengthen consumer engagement, operational efficiency, and organizational productivity.

Recognizing the importance of change acceptance and sustainability, KW&SC is seeking a dynamic leader to drive these reforms.

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Position: Chief Transformation Officer

Role Overview

The Chief Transformation Officer (CTO) will guide KW&SC through significant organizational, technological, and cultural transformations. The CTO will design and implement structured change management strategies to ensure smooth adoption of new systems and processes. This includes managing the human side of change—supporting leadership, managers, and employees through the transition.

The role is central to improving institutional performance, enhancing consumer satisfaction, and ensuring long-term sustainability of reforms.

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Key Responsibilities / Scope of Work

• Lead organizational transformation initiatives under KWSSIP-2, especially Component 1.

• Develop and execute comprehensive change management frameworks and strategies.

• Facilitate adoption of new technologies, business processes, and operating models.

• Strengthen stakeholder alignment across government entities, donor agencies, and internal departments.

• Support leadership in building a culture of continuous improvement and innovation.

• Guide communication strategies to ensure clarity, transparency, and employee engagement throughout the transition.

• Provide oversight and direction to departmental focal persons involved in change management tasks.

• Ensure reforms are institutionalized for long-term sustainability.

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Position Requirements

Qualifications

• Master’s degree (18 years of education) in:

  • Business Administration

  • Organizational Development

  • Human Resources

  • Or a related discipline

• Certification in Change Management (e.g., PROSCI, ACMP) is an added advantage.

Experience & Core Competencies

• 15–20 years of relevant professional experience in:

  • Organizational change management

  • Digital transformation

  • Public utility or sectoral reform projects

• Proven expertise in:

  • Designing and implementing large-scale change management systems

  • Organizational turnaround initiatives

• Strong knowledge of project management methodologies (PMI, PRINCE2).

• Demonstrated capacity in:

  • Stakeholder engagement

  • Effective communication strategies

  • Cultural transformation

• Experience with Pakistan’s public-sector institutions and donor-funded projects is preferred.

• Excellent interpersonal, facilitation, negotiation, and analytical skills.

• Strong report writing, presentation, and digital communication abilities.

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Reporting Structure

• Reports directly to the Chief Executive Officer (MD/CEO), KW&SC.

• Works closely with:

  • Chief Information & Technology Officer (CITO)

  • HR Department

  • Operational departments

  • Relevant Steering Committees

  • Project Director, KWSSIP

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Age Limit

• Minimum age: 45 years

• Maximum age: 62 years (as of the closing date of the advertisement)

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Contract Terms

• Tenure: 3-year contractual position (extendable upon mutual agreement).

• Location: Karachi

• Compensation: Competitive package based on qualifications and experience.

• KW&SC is an equal-opportunity employer; complete confidentiality will be maintained.

Only shortlisted candidates will be contacted. No TA/DA will be provided for interviews.

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Application Procedure

Interested candidates should submit:

• Detailed CV

• Two passport-size photographs

• Copy of CNIC

• Experience certificates

• Two personal references

• Copies of degrees and testimonials

Submit within 15 days of the advertisement date to:

Dy. Managing Director, HRD&A
Room 103, 1st Floor
Near Civic Centre, Karachi

Contact:
021-00245133, 09245140 (GS.PH)

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Official Links

• Facebook.com/KWSCOFFICIAL

• Instagram.com/kescofficial

• Twitter.com/KWSCOFFICIAL

Reference Code: KWSC/DPR/2025/68

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