Details of Job Advertisement by Government Company 30-Nov-2025

This job was posted on 30-Nov-2025 and has a last application date of 10-Dec-2025.

CAREER OPPORTUNITIES IN BANKING

The Punjab Provincial Cooperative Bank Ltd. (PPCBL)

PPCBL is a fast-growing, Agri-focused financial institution with a robust network of 151 branches across the region. The Bank is seeking energetic, dedicated, and challenge-oriented professionals for the following Lahore-based positions. Individuals meeting the eligibility criteria are invited to apply.

1. Group Head – Retail Banking (01 Position)

Qualification

• Minimum Bachelor’s degree from an HEC-recognized or reputable foreign university.

Experience

• Minimum 10 years of post-qualification experience in the banking or financial sector.

• At least 5 years of senior management experience.

Roles & Responsibilities

• Develop and execute a comprehensive retail banking strategy focused on customer acquisition, retention, and portfolio growth.

• Create and launch new deposit and asset products, and redesign existing offerings to meet market trends.

• Drive liability and asset growth through multiple acquisition channels.

• Oversee collection and recovery of the retail asset portfolio.

• Establish and manage government, institutional, and liability sales channels for sustained growth.

• Ensure efficient branch operations, high-quality service delivery, and regulatory compliance.

• Build, lead, and mentor a high-performing retail banking team to achieve business targets.

• Promote digital adoption, enhance customer experience, and increase transaction volumes.

• Design innovative customer-centric retail products and services.

• Strengthen relationships with key retail and institutional clients.

• Ensure adherence to compliance, risk management, audits, and regulatory guidelines.

• Develop and manage detailed business plans, KPIs, and financial targets for the retail segment.

• Conduct competitive market scans to identify business opportunities and sector challenges.

• Oversee the bank’s branch network to ensure operational excellence.

• Identify, nurture, and retain top talent; ensure succession planning for leadership roles.

• Manage the retail banking budget, including revenue, expenses, and profitability metrics.

2. Head – Customer Experience (01 Position)

Qualification

• Minimum 14 years of education from an HEC-recognized or reputable foreign institution.

Experience

• Minimum 7 years of post-qualification experience, with 4 years in customer experience or banking roles.

Roles & Responsibilities

• Oversee the Complaint Management function in full compliance with State Bank of Pakistan (SBP) regulations.

• Implement the Fair Treatment of Customers (FTC) Framework and Consumer Protection principles across all bank operations.

• Develop and approve service standards for branches, digital channels, call centers, and alternate delivery channels (ADCs).

• Lead the Conduct Assessment Framework and coordinate with SBP, including preparation of Board-level reports.

• Serve as Secretary to the Service Council and support the CEO in customer experience reporting.

• Represent PPCBL at SBP forums related to customer protection, service delivery, and consumer experience.

• Evaluate call center operations, ensuring service quality and compliance with SBP guidelines.

• Develop monitoring mechanisms, including service quality audits, branch visits, and channel performance reviews.

• Prepare domain-related policies and deploy competent resources for effective customer experience management.

• Deliver detailed CX analytics to senior leadership and cross-functional teams.

• Develop Internal Service Measures (ISMS) to evaluate interdepartmental service performance.

Core Skills Required

• Excellent communication, analytical, interpersonal, adaptability, and teamwork capabilities.

Application Process

i. Candidates may apply through any of the following:

• Web portal: http://hris.ppcbl.com.pk/jobs

• Email: hr@ppcbl.com.pk

• Or submit a CV via post to:

Head, Human Resource Division
The Punjab Provincial Cooperative Bank Ltd.
Head Office, Shahrah-e-Quaid-e-Azam,
5-Bank Square, Lahore

Envelope must be clearly marked: “Application for the post of _______”
Applications must be submitted by December 10, 2025.

ii. Only shortlisted candidates will be contacted.
iii. Internal employees are encouraged to apply.
iv. PPCBL is an Equal Opportunity Employer and values diversity and inclusion.
v. The Bank reserves the right to accept or reject any application without assigning any reason.

Contact Information

• Website: www.ppcbl.com.pk

• Phone: 042-99211432–36