Sr Post Name Jobs Qualification
1 Incharge Call Center 1 Bachelors
2 Head Business Continuity Management 1 Bachelors
Latest jobs by Sidat Hyder Morshed Associates Pvt Limited

One of the largest and most prestigious commercial banks having a vast nationwide network of branches is looking for dynamic and challenge-oriented professionals with proven record of accomplishments in the area of Operations.

The individuals who fulfill the below basic-eligibility criteria may apply for the following positions:

01 Position / Job Title Head — Business Continuity Management
  Reporting to Divisional Head — Service Quality Group
Educational /
  • Minimum Bachelor's Degree from a reputable HEC recognized University / Institute.
  • Candidates having BBA / MBA Degree will be preferred.
  • International certification in BCM shall be an added advantage.
Experience Minimum 10 years of relevant experience, preferably in financial sector and /or in a
reputable consultancy firm of the Business Continuity Management related projects.
Other Skills /
Expertise /
  • Proven track record of successfully developing and running BCM structure in organizations and handling crises on an enterprise level.
  • Extensive knowledge of Business Continuity arrangements, procurement, project management and executing special tasks.
  • Should possess analytical skills, work under pressure and deliver results on time.
Outline of Main
Duties /
  • To identify bank-wide processes and classify their priorities based on criticalities.
  • To formulate Bank's Business Continuity Policy (BCP) procedures and plans, in line with international standards, international and local best practices and SBP guidelines.
  • To be responsible for the maintenance and accuracy of the Business Continuity Plan.
  • To liaise with internal & external stakeholders and the regulator for matters pertaining to Business Continuity.
  • To identify, develop and maintain Bank's Business Continuity Sites (alternate sites) to house critical processes in case of any disaster.
  • To periodically test the BCPs of critical processes.
  • To develop BCP report-based MIS in line with the:
  • Information gathered from end users.
  • International standards, guidelines and best practices regarding BCP implementation.
  • Guidelines / Regulations provided by State Bank of Pakistan.
  • Recovery Strategies for each department of the Bank.
  • To arrange and conduct BCP related trainings for domestic staff.
  • To ensure that Bank's Business Continuity and IT Disaster Recovery Plans are aligned and synchronized.
  • To perform any other related task or responsibility assigned from time to time.
02 Position / Job Title Incharge Call Center
  Reporting to Wing Head - Call Centers
Educational /
  • Minimum Bachelor's Degree from a reputable HEC recognized University / Institute.
  • Candidates having Master's / MBA / any professional degree will be preferred.
  • Minimum 03 years' experience at a supervisory / managerial position in Call Center of a Bank.
  • Candidates having the experience of working in a large-scale organization will be preferred.
Other Skills /
Expertise /
  • Strong Command on Microsoft Word, Excel & PowerPoint.
  • Strong verbal and written communication skills.
  • Good leadership and team management skills.
Outline of Main
Duties /
  • To be able to manage teams focused on critical operations, multiple shifts, logistics & administrative liaison, assurance of checks & controls, oversight for reviewing performance against assigned KPIs.
  • To manage and maintain operational efficiency of Call Center - Karachi.
  • To facilitate Wing Head - Call Centers in responding queries, required MIS and reports for management.
  • To manage Call Center staff including agents, supervisors and other support staff,
  • To manage office expenditure and keep them within the approved budgets.
  • To coordinate with other Groups in settling out Call Center related issues and for required support.
  • To act as 'focal person' for audit or inspection (initiated by internal or external auditors).
  • To identify performance gaps and mitigate risks at Call Center Karachi by complying with SBP guidelines and internal policies covering Call Center operations and management.
  • To maintain required service standards, attain assigned / targeted KPIs.
  • To ensure required support for implementation of strategy with respect to Call Center transformation into a world class contact center.
  • To liaise with third party service providers and ensure their support to Call Center - Karachi operations as per SLA terms and conditions.
Assessment Interview (s) Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will
be invited for panel interview (s).
Employment Type The employment will be on contractual basis, for three years which may be renewed on
discretion of the Management. Selected candidates will be offered compensation package
and other benefits as per Bank's Policy / rules,
Place of Posting Karachi

Interested candidates may visit the website and apply on-line within 10 days from the date of publication of this advertisement as per given instructions.

Application received after due date will not be considered in any case. No TA / DA will be admissible for interview.

(We are an equal opportunity employer)
Women, Minorities and Differently-abled Persons are encouraged to apply