Question # 1

To ensure proper maintenance of TV by the customers, a decision to promote the sale of service contracts with TV sales was taken. This is an example of

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Imposed policy

Originated policy

Appealed policy

All of the above

MBO evaluates the performance of operating units and individuals in terms of

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Personality

Objective work goals

Family background

None of the above

Before a week to the budget presentation in Parliament, a decision to restrict the distribution of sugar, rice etc. is an example of

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Export policy

Monitory policy

Sales policy

Finance policy

The following requirements are unlikely to be specified in a job specification

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Experience

Knowledge and skills

Physical characteristics

Expected Level of performance

Contingency theory of leadership is brainchild of

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Paul Hersey and his associates

Rensis Likert and his associates

Fiedler and his associates

Tannenbaum and Schmidt

In the hierarchy of an organization the lowest management level is engaged in doing

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Long-range planning

Strategy making

Policy making

Operations control

The communication pattern in which every person has someone "to each side of him" with whom he can communicate is called

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Chain pattern

Centralized pattern

Circular pattern

Both A & B

As a result of the Systems Approach, particular interest is being given to

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Information and decision processes

Input and output only

Process and design

None of the above

The person heading the organizational hierarchy is least likely to be called

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President

Managing Director

First line supervisor

Chief Executive

A common means for determining performance is by means of

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Set standards

Reports

Bench marking

Key cases

The following goal is unlikely to be included in performance appraisal

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To discuss government policies

To identify psychological problems

To identify children educational requirements

All of the above

During the following period, quantitative methods of decision making received a big boost

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World War I

World War II

The Vietnam War

The korean War

A decision by a government to lease rather than purchase retail sales outlets is an example of

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Export policy

Monitory policy

Sales policy

Finance policy

The minimal use of status symbols tends to improve organizational communication by reducing the barrier of

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Filtering

Pressure of time

Premature evaluation

Psychological distance

The most frequently used method under off-the-job training and development in order to convey specific areas of known-ledge is known as

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Advance training courses

Special training courses

Specific learning programs

Workshop training courses

Negative motivational methods are based on threat or coercion and result in

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Low morale

High morale

Neither high nor low morale

None of the above

The following is not a typical characteristic of the decision making process

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It is goal oriented

It occurs over time

It occurs in sequential chains

It cannot be learned in the classroom

The conflict between worker expectations and the organizations conditions directly causes

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Unionism

Inefficiency

Job dissatisfaction

Absenteeism

Staffing function in an enterprise is required to be done

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Only in going enterprises

Only in new enterprises

Both A & B

None of them

Words are a similar type of communication medium to that of

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MS word

Pencils

Brail

Pictures

Employee centered managers gave attention to the following components of their jobs

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Human

Impersonal

Human and impersonal

Human and technical

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