Question # 1

To ensure proper maintenance of TV by the customers, a decision to promote the sale of service contracts with TV sales was taken. This is an example of

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Imposed policy

Originated policy

Appealed policy

All of the above

A successful communication involves the occurrence of

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No change

A desired change

An undesired change

All of the above

MBO evaluates the performance of operating units and individuals in terms of

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Personality

Objective work goals

Family background

None of the above

The method of appraisal in which the rare is required to keep a record of notable instances of job success and failure for each employee during the ranking period is called

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Job related method

Notable instances method

Employee ranking method

Critical incidents method

The following is the best statement to set a goal

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Increased the sales volume by 20% by October 9

Change the method of assembly by June 30

Reduce the scrap rate by 5% before the year end

Do a better job next time

Without following function of management the control function cannot be performed

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Planning

Organizing

Staffing

Directing

The following is not a basic function of business organizations

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Production

Research

Marketing

Sales

According to Fiedler the following is not a major situation variable

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Position power

Power-leader relations

Task structure

Leader-member relations

Before presentation of all relevant information, the tendency that listeners may arrive at judgements is called

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Filtering

Pressure of time

Premature evaluation

Psychological distance

As a result of the Systems Approach, particular interest is being given to

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Information and decision processes

Input and output only

Process and design

None of the above

People in our society generally like the following system of control

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Personal control

Self control

Centralized control

Not known

Most clearly advocated managerial skill is

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Timidity

Integration

Indecisiveness

Procrastination

Saddle point zero-sum games

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Use mazima

Use minima

Can include two party zero-sum games

None of the above

A procedure in which supervisors enact some of their troublesome personnel situations is

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Psychodrama

Personal bond

Career counseling

Situation analysis

If it takes an average of 50 hours to assemble 2 units, how many hours (average/unit) would it take to assemble 4? Assume an 80 percent learning curve.

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100

80

40

50

The approximate percentage of time speeded by a manager on communication is

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33%

50%

75%

90%

The discipline of management is

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An art

A science

Both A and B

Neither an art nor a science

The following is not an element of administration

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Planning

Organizing

Controlling

Taking initiatives

The person heading the organizational hierarchy is least likely to be called

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President

Managing Director

First line supervisor

Chief Executive

Administrative management is a process of

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Managing the activities of marketing and sales people

Making rules and regulations regarding administration of the business.

Coordinating and communicating in the organization with the responsibility for overall operations of the enterprise

None of the above

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