The digital portal for domicile certificate applications in Khyber-Pakhtunkhwa (K-P) has suffered a major breakdown, leaving thousands of matriculation graduates and their parents in a state of distress during crucial admission deadlines.
The online platform has experienced widespread disruptions over the past several days due to an extraordinary surge in traffic following the announcement of matriculation results. What was designed to streamline administrative procedures has instead turned into a significant bottleneck for families across the province.
According to official sources, the sudden influx of thousands of students attempting to submit their documentation simultaneously overwhelmed the web infrastructure. The portal frequently crashes or becomes unresponsive during peak hours.
Even applicants who manage to navigate past the initial registration phases report severe technical hurdles, with the system consistently stalling at the mandatory biometric verification stage.
The unexpected digital outage has forced frustrated applicants to abandon the online route. Many families are now resorting to traditional, in-person visits to local courthouses and district administration offices to submit manual applications or seek clarity.
This reliance on alternative methods has not only caused overcrowding at government centers but has also burdened families with additional travel and administrative expenses—defeating the primary purpose of the digital initiative.
With admission windows for higher secondary education and technical colleges closing rapidly, parents and academic advocacy groups have expressed strong concern over the delays. The ongoing crisis has increased pressure on both students and local administration officials who are struggling to manage the manual overflow.
Stakeholders have urged the K-P Information Technology Board and provincial authorities to take immediate notice of the situation. Experts emphasize the urgent need to expand server capacity, fix the biometric verification integration, and implement effective load-balancing measures to ensure a seamless, reliable experience for citizens.
Share your comments & questions here
No comments yet. Be the first to comment!